Terms Conditions

By accessing the KDSL Clothing website, creating an account, placing an order, or using our services, you agree to these Business Terms and Conditions.

If you do not agree with these terms, please do not use the website or place an order.

We aim to display product descriptions, images, pricing, discounts, and availability accurately. However, errors may occur and product colors may vary depending on your screen or device settings.

Prices, promotions, product availability, and product details may change without prior notice. We reserve the right to correct errors, update listings, or cancel orders affected by incorrect information.

Some products are made-to-order, pre-order, customized, or printed after payment confirmation or Cash on Delivery order verification. Product preparation and delivery timelines may vary depending on design confirmation, production workload, and courier handling.

Submitting an order does not mean the order has been accepted. Orders are subject to payment confirmation, stock availability, fraud checks, and operational review.

You agree to provide accurate billing, delivery, and contact information. We may contact you if information is incomplete or if additional verification is required.

At checkout, you may be required to confirm that you agree to these terms, our Return Policy, our Privacy Policy, and made-to-order production conditions. We may record the date, time, device/browser details, and other checkout acceptance metadata for order support, fraud prevention, and dispute handling.

If an approved refund is due, it will be returned to the same payment-initiated media or original payment method used for the order, subject to payment provider and bank processing timelines.

For Cash on Delivery orders, you must provide accurate contact and delivery details and pay the full order total to the courier at delivery. We may contact you to verify the order before production or dispatch.

• Payment must be completed using the available checkout methods.
• We may refuse or cancel orders at our discretion, including suspected fraud or misuse.
• Order confirmations and updates may be sent by email, phone, or other available contact methods.
• Repeated refusal, unreachable delivery details, or misuse of Cash on Delivery may result in cancellation or restrictions on future Cash on Delivery orders.

KDSL Clothing may sell items that are produced, printed, or customized after prepaid payment confirmation or Cash on Delivery order verification. Once production starts, these orders cannot usually be cancelled, changed, returned, or refunded unless the item is defective, incorrect, or required by our Return Policy.

For customized designs, you are responsible for checking names, sizes, colors, design details, spelling, and any approval information before confirming the order.

Submitting a custom design inquiry is a request for review and quotation, not an accepted order. We may reject artwork that cannot be printed safely or accurately, is unlawful, infringes another party’s rights, or is otherwise unsuitable.

• For prepaid orders, production starts only after payment is confirmed or a bank transfer is manually verified. Cash on Delivery orders may enter production after customer and order verification.
• Delivery estimates for made-to-order items are estimates and may change due to production or courier delays.
• If we cannot complete a made-to-order item, we will contact you about a replacement, adjustment, or refund option.
• You confirm that you own the uploaded artwork or have permission to reproduce and print it, and you accept responsibility for claims arising from artwork supplied without permission.

Returns, exchanges, and refunds are handled according to our Return Policy published on this website.

Refunds are not paid to unrelated third-party accounts. Card and online payment refunds are returned to the original card or payment account, while bank transfer and Cash on Delivery refunds are returned to the verified customer bank account for the relevant order.

If you have a payment or order issue, please contact KDSL Clothing first so we can review and resolve it quickly.

If a bank, card provider, PayHere, or another payment provider opens a dispute or chargeback, we may submit order records, payment status records, checkout agreement records, delivery details, product details, and customer communication as evidence.

Orders with a failed, cancelled, pending, or charged-back payment may be paused, cancelled, or withheld until the payment issue is resolved.

Delivery timelines are estimates and may vary due to courier delays, location, weather, holidays, stock handling, or other circumstances outside our control.

Risk of loss or damage may pass to you once the order is delivered to the address you provided or collected by your chosen delivery method.

You are responsible for keeping your account login details secure and for activity that occurs under your account.

You agree not to misuse the website, interfere with security, attempt unauthorized access, copy content without permission, or use the website for unlawful activity.

All KDSL Clothing names, logos, images, product designs, graphics, text, and website content are owned by or licensed to KDSL Clothing unless stated otherwise.

You may not copy, reproduce, distribute, modify, or commercially use our content without written permission.

Uploading customer artwork does not transfer ownership of that artwork to KDSL Clothing. You grant us the limited permission needed to review, quote, prepare, print, and communicate about the requested custom product.

To the maximum extent permitted by applicable law, KDSL Clothing is not responsible for indirect, incidental, special, or consequential losses arising from use of the website, delayed delivery, product unavailability, or service interruption.

Nothing in these terms is intended to exclude rights that cannot be excluded under applicable consumer protection laws.

We may update these Business Terms and Conditions from time to time. The updated version will be posted on this page with a revised last-updated date.

Continued use of the website after changes are posted means you accept the updated terms.